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Terms and Conditions

1. SUPPLIER IDENTIFICATION
Name: Allkits Unipessoal Lda.
Legal form: Single-member private limited company
Tax ID (NIPC): 515 267 996
Address: Rua de Ponte Pereiros, s/n, 4830-508 Póvoa de Lanhoso, Portugal
Email: geral@allkits.pt
Phone: 968 446 535 (Portuguese national mobile network)
Registered trademark: Allkits is a registered trademark under the name of Hugo Filipe Gonçalves Carvalho

2. SCOPE AND PURPOSE
This document presents the contractual information regarding distance contracts concluded on the website www.allkits.pt, as referred to in Article 4 of Decree-Law No. 24/2014, of 14 February.

The company is dedicated to the sale of customised textile items for groups / uniforms, such as t-shirts, sweatshirts, polo shirts, and jackets. We commercialise products manufactured from scratch in our factory and we are also representatives of the following brands: Roly, Valento, Portwest, Workteam, THClothes, Toptex, CVT, SOL’s, DeltaPlus, and Velilla.

Allkits reserves the right to update or modify this information whenever necessary to comply with applicable legislation or improve its services.

3. ORDERS
Orders can be placed via the website (form) or email.
Placing an order implies acceptance of these Terms and Conditions.

The online catalogue and information available on the website are for informational purposes only and do not replace the final order confirmation. The technical or qualitative specifications of the products are subject to modification without our company’s liability being invoked. Slight colour variations may occur due to the characteristics of the materials and manufacturing processes, and are not considered non-conformities when within normal expected limits.

4. QUOTES AND PRICES
Allkits is a manufacturing company, therefore it cannot provide exhaustive quotes on the website. The quoting process is done on a case-by-case basis via email. The factors that influence quotes are: the product and its textile complexity, the chosen customisations (embroidery or printing), and the total order quantity.

The indicated prices do not include VAT or transport costs and are expressed in euros. VAT at the legal rate in force must be added to all products, except in cases of exemption provided for by law. For final consumers, the prices presented include VAT at the legal rate in force. Transport costs must be added in accordance with the policy defined in point 7.

5. PRODUCTS
The colours shown are merely indicative and may present variations depending on your monitor/screen. These will always differ from a physical product. Colour tone differences resulting from the characteristics of the materials, manufacturing processes, or digital colour reproduction will not be considered non-conformities when within normal expected limits. If you prefer, request a preliminary sample, and we will send a concrete example of the desired product colour.

Within the same batch of products, colour shade differences may occur. Although we limit this problem to a minimum, there is always a remote probability of it happening, since during colour creation in the textile process it is not possible to guarantee with 100% reliability the exact same colour more than once. In distinct batches, products may be manufactured at different times, causing shade differences. This effect is eliminated when the customer chooses products manufactured from scratch.

Size charts are available for each product. A discrepancy of up to 3% compared to the tabled value is considered normal, given the flexibility of the raw material and standard manufacturing procedures.

Consumers agree to follow the storage, usage, washing, and care instructions provided on the product labels, packaging, and documentation. The company is not responsible for any damage or incidents caused by negligence, improper care, or lack of supervision.

6. CUSTOMISED ORDERS AND RIGHT OF WITHDRAWAL
Orders are handled individually and may be grouped upon customer request.

The consumer does not have the right to withdraw from the contract when the products are fully customised according to their preferences. The company cannot accept returns if the order is correctly produced (in accordance with Article 17, Clause c) of Decree-Law No. 24/2014).

For NON-customised products (without embroidery, printing, or items made from scratch), the consumer has the right to withdraw from the contract within 14 calendar days from the date of receipt of the order, without the need to indicate any reason.

To exercise the right of withdrawal, the consumer must:

  • Communicate their decision via email to geral@allkits.pt;
  • Return the product within 14 days from the date of communication;
  • The product must be complete, unused, in its original packaging, and accompanied by all accessories.

Refund: The refund will be made within a maximum period of 14 days from the date of receipt of the withdrawal communication, using the same payment method used in the initial purchase, unless expressly agreed otherwise.

Product samples cannot be returned or exchanged.

7. SHIPPING

7.1) DELIVERIES
Delivery time in mainland Portugal is 24h after order dispatch – via CTT Expresso / DPD.
In the islands of Madeira and Azores, delivery time is 7-9 days – via freight forwarder.
For international shipments, delivery times must be requested (based on the order).

Delivery deadline: Unless otherwise agreed, delivery will be made within a maximum period of 30 days from the date of conclusion of the contract (Decree-Law No. 24/2014, Article 19).

7.2) SHIPPING COSTS
Mainland Portugal:
– Free shipping for orders ≥ 499€ (excluding VAT)
– Orders up to 299.99€ (excluding VAT): 9€ + VAT

Islands (Madeira and Azores):
– Free shipping for orders ≥ 1499€ (excluding VAT)
– Orders up to 1499€ (excluding VAT): 19.90€ + VAT

8. ORDER DELIVERY AND RISK
The risk relating to the goods remains with Allkits until delivery to the customer or the person appointed by the customer, in accordance with applicable legislation.

All goods received must be checked in the presence of the carrier’s driver, and in case of anomaly, the state of the goods and missing quantities must be noted on the carrier’s waybill.

Goods delivered to a third party indicated by the customer are considered delivered to the customer themselves. This person must confirm quantities, colours, sizes, and customisations prior to any alteration and/or transformation.

The customer should communicate any problems detected as soon as possible, without prejudice to the rights legally provided for regarding guarantee and conformity of goods.

9. DELIVERY TIME
The delivery time for personalised products is approximately 10 to 15 working days after order confirmation. Unless otherwise specified, orders will be shipped within 10 to 15 working days. This is an average delivery time; the actual time may vary slightly depending on the season, order volume, or material availability.

10. LEGAL GUARANTEE OF CONFORMITY
The consumer benefits from the legal guarantee of conformity applicable to the goods purchased, in accordance with the legislation in force, namely Decree-Law No. 84/2021, of 18 October.

In case of defect or non-conformity, the consumer must communicate the problem within a reasonable period after its detection, via form or email, indicating the problem occurred, demonstrative photos, and the respective invoice number.

Repair or replacement will be carried out within a maximum period of 30 days. If repair is not possible, or is not carried out within a reasonable period, the consumer may choose between a price reduction or termination of the contract.

Note: The legal guarantee does not apply to defects caused by improper use, negligence, or disrespect for care instructions. For personalised products, the guarantee applies to manufacturing or material defects, and not to issues related to the customer’s choices (colours, sizes, customisation).

11. RETURNS AND REFUNDS
In case of receiving an order with a defect or non-conformity, communicate within a reasonable period after detection of the problem, via form or email, indicating the problem occurred, demonstrative photos, and the respective invoice number.

In the case of personalised products, the customer does not have the right of withdrawal or return when the order has been correctly manufactured (Article 17, Clause c) of Decree-Law No. 24/2014).

For products purchased plain (without custom branding), returns are not accepted after they have been embroidered or printed by a third party outside our company.

Return shipping costs must be borne by the customer. Reasonable costs associated with the preparation, customisation, or handling of the product may be applied, when legally admissible and previously communicated to the customer.

Allkits is not obliged to compensate the customer in an amount superior to the invoiced value, whether for damages caused by the products supplied or any other cause, except mandatory legal provision to the contrary.

12. PAYMENT
Payment is made at the time of order confirmation via bank transfer, or by prior agreement with the customer.

Accepted payment methods: Bank transfer (IBAN provided at the time of order).

13. PRIVACY AND PERSONAL DATA
The processing of data collected in the scope of using our website is governed by our Privacy Policy, where you can consult in detail the use of cookies, user rights, and legal compliance. For any questions related to your data, you can contact us via email at geral@allkits.pt.

14. CONTACT
For any issues or questions, please send an email to geral@allkits.pt or contact us by phone at 968 446 535 (Portuguese national mobile network). Messages will be answered within approximately 24-48 business hours.
In cases not addressed here, please refer to the applicable legislation.

15. ELECTRONIC COMPLAINTS BOOK
In compliance with Decree-Law No. 74/2017, of 21 June, we inform that the Customer/User has at their disposal the Electronic Complaints Book, accessible through the official platform at www.livroreclamacoes.pt.

16. ALTERNATIVE DISPUTE RESOLUTION (ADR)
In compliance with Article 18 of Law No. 144/2015, of 8 September, we inform that, in case of consumer dispute, the Customer/User may resort to the following Alternative Dispute Resolution entities:

The Customer/User may also resort to the Consumer Arbitration Centre in their area of residence. For the Braga district, you may contact the Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Tribunal).
More information at www.consumidor.gov.pt.

Placing an order implies acceptance of these Terms and Conditions.

Updated in September 2026.